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IT & Maintenance Support Engineer

We are looking for an IT & Maintenance Support Engineer to oversee the IT requirements for the Company in Penrith along with general maintenance requirements in the office building.

Reporting into the Project Director, this is a hands-on position with high level of competency required. The candidate will be expected to hold a high level of ownership for their area of responsibility.

• Management and provision of technical support for in-house systems and software
• Providing expert IT advice on departmental projects, including integration of new Company systems
• Work effectively, professionally, and collaboratively with other members of the business
• Engage in technical and operational discussions relevant to your work and be open to new and challenging ideas
• Install and configure computer hardware, operating systems and applications
• Manage and monitor system backups and online cloud resource backups
• Ensure the company policy on malware, viruses, phishing and more are in place and effective
• Support international staff with any VM setup, management and system lockdowns
• Manage third party hardware repair process
• Create support documentation including procedures and reports on IT related issues
• Create diagrams and written instructions for system set up or for repair of common faults
• Management of user accounts and privileges
• Ensuring all staff have appropriate equipment as required for their job
• Track inventory of hardware and software throughout the organisation
• Ensure 1st line response is provided to all IT service requests by telephone, app and email
• Liaising with Procurement department to source the correct specification of stock, ensuring surplus held
• Oversee the maintenance of fixtures and equipment throughout the building
• Liaise with Procurement to resolve maintenance issues, such as sourcing repairs and maintenance companies etc
• Ensuring all technical issues are dealt with by the department in a timely manner
• Providing technical support for all software products utilised by the Company
• Adherence to all Health and safety practises

Skills & Qualifications required:
The ideal person will have a proven track record of working in growing Company and in a fast paced environment.
• HND or above equivalent in Information Communications Technology, Computer Science or computer related qualification; or demonstrable experience of relevant IT support experience
• Installation and support of hardware and software programmes experience
• Knowledge of configuring and maintaining servers
• Practical understanding of Cloud technologies
• A strong and professional communicator who is not afraid to challenge convention and discuss options of approach to issues
• Demonstrate a strong ownership ethos and accountability of IT infrastructure
• Excellent communication and inter-personal skills
• Effective negotiation skills
• Full UK driving licence