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IT Manager

Reporting into the Finance Director, you will be responsible for the IT department, from managing staff to ensuring that Viberoptix are compliant in the use of all IT software. You will ensure the systems are fit for purpose for the needs of the Company and you will make recommendations on improvements and progression.


  • Management of the IT Support staff, ensuring business needs are met in a timely manner
  • Ensure the IT department meet KPIs
  • Providing expert IT advice on departmental projects, including integration of new Company systems
  • Work effectively, professionally, and collaboratively with other members of the business
  • Engage in technical and operational discussions relevant to your work and be open to new and challenging ideas
  • Ensure the installation and configuration of computer hardware, operating systems and applications are carried out by the team efficiently and effectively
  • Manage and monitor system backups and online cloud resource backups
  • Ensure the company policy on malware, viruses, phishing and more are in place and effective
  • Support staff with any VM setup, management and system lockdowns
  • Ensure that a Disaster Recovery plan is created and exercised to ensure business continuity
  • Ensure effective management of third party hardware repair process
  • Create support documentation including procedures and reports on IT related issues
  • Create diagrams and written instructions for system set up or for repair of common faults
  • Monitor and review user accounts and privileges
  • Forecast equipment required, ensuring zero downtime for departments
  • Liaising with Procurement department to source the correct specification of stock, ensuring surplus held
  • Management of the tracking of inventory of hardware and software throughout the organisation
  • Ensure 1st line response is provided to all IT service requests by telephone, app and email
  • Ensuring all technical issues are dealt with by the department in a timely manner
  • Providing technical support for all software products utilised by the Company
  • Adherence to all Health and safety practises
  • Provide support to management and directors as required


  • The ideal person will have a proven track record of working in growing Company and in a fast paced environment.
  • HND or above equivalent in Information Communications Technology, Computer Science or computer related qualification; or demonstrable experience of relevant IT support experience
  • At least 3 years’ experience of installation and support of hardware and software programmes
  • Knowledge of configuring and maintaining servers
  • Demonstrable experience of Cloud technologies
  • A strong and professional communicator who is not afraid to challenge convention and discuss options of approach to issues
  • Demonstrate a strong ownership ethos and accountability of IT infrastructure
  • Excellent communication and inter-personal skills
  • Effective negotiation skills
  • Full UK driving licence

Company benefits:

  • Competitive remuneration package
  • Extensive training and development 
  • Excellent career progression opportunities
  • Experience in a forward thinking and progressive company, with an ambition to develop our people
  • Employee initiatives
  • Contributory pension scheme
  • Life insurance
  • Employee Assistance Programme

You can apply via the links below, or if you want to find out more about this job role you can email or call 02887658123

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