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Operations Manager

The Operations Manager (Urban Build) is responsible for the cabling team, looking after the programme of works, ensuring that works and systems are updated to meet schedule, standard and budget. They will manage their team effectively and ensure that training needs are carried out and reviewed.


The role:

  • Managing the team and supporting the Senior Operations Manager in achieving KPIs, managing staff, training and any employee related issues
  • Upskill all levels of the team, promoting high performance teams, identifying training gaps and mentoring supervisors
  • Liaising with Senior Manager and providing reports on programme of works and any issues
  • Liaising with the client, ensuring deadlines are met, within budget and works up to standard
  • Programme and planning of works
  • Ensure relevant Health & Safety standards are followed and achieved
  • Development of team resulting in streamlining processes as required on network
  • Oversee completion of works to Client’s specifications and to PIA standards
  • Attend all required meetings with both Client and sub-contractors and third parties
  • Co-ordination of work in line with delivery programme
  • Manage client expectations on date deliveries and volume delivery targets
  • Manage risk register in line with delivery programme and documentation of possible delays
  • Assess, review, and mitigate commercial & contractual risks
  • Monitor work production outputs closely with regular dialogue with the commercial dept.


The person:

  • Previous experience in a similar role
  • Significant relevant experience in the telecoms industry
  • Previous management experience of teams
  • Ability to lead a team and ensure work targets are achieved
  • Significant experience of planning and designing telecoms networks
  • Proven ability to build strong relationships and excellent communication skills across all levels
  • Excellent organisation, communication and leadership skills
  • Experience of using Microsoft Office, with MS Project experience desirable
  • Experience of working with BT/Openreach and knowledge of Physical Infrastructure Access (PIA)
  • Full valid driving licence


Additional Information

This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it will evolve as it operates and the nature of duties, tasks, knowledge, and skills required for this post may develop and change in time.

Company Benefits:

  • Competitive remuneration package
  • Extensive training and development
  • Excellent career progression opportunities
  • Experience in a forward thinking and progressive company, with an ambition to develop our people
  • Employee initiatives
  • Contributory pension scheme
  • Life insurance Scheme
  • Employee Assistance Programme


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