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IT Support Technician
Viberoptix Ltd deliver frontline services to fibre network providers across the UK and Ireland and we are seeking an IT Support Technician to join our team.
You will work in a friendly and progressive company with opportunities for personal and professional development with our team based in Cumbria.
Responsibilities:
- Management and provision of technical support for in-house systems and software
- Providing expert IT advice on departmental projects, including integration of new Company systems
- Work effectively, professionally, and collaboratively with other members of the business
- Engage in technical and operational discussions relevant to your work and be open to new and challenging ideas
- Install and configure computer hardware, operating systems and applications
- Manage and monitor system backups and online cloud resource backups
- Ensure the company policy on malware, viruses, phishing and more are in place and effective
- Support international staff with any VM setup, management and system lockdowns
- Ensure that a Disaster Recovery plan is created and exercised to ensure business continuity
- Manage third party hardware repair process
- Create support documentation including procedures and reports on IT related issues
- Create diagrams and written instructions for system set up or for repair of common faults
- Management of user accounts and privileges
- Ensuring all staff have appropriate equipment as required for their job
- Track inventory of hardware and software throughout the organisation
- Liaising with Procurement department to source the correct specification of stock, ensuring surplus held
- Ensure 1st line response is provided to all IT service requests by telephone, intranet and email
- Ensuring all technical issues are dealt with by the department in a timely manner
- Providing technical support for all software products utilised by the Company
- Adherence to all Health and safety practises
- Provide support to management and directors as required
Skills & Qualifications required:
- The ideal person will have a proven track record of working in growing Company and in a fast paced environment.
- HND or above equivalent in Information Communications Technology, Computer Science or computer related qualification; or demonstrable experience of relevant IT support experience
- Installation and support of hardware and software programmes experience
- Knowledge of configuring and maintaining servers
- Practical understanding of Cloud technologies
- A strong and professional communicator who is not afraid to challenge convention and discuss options of approach to issues
- Demonstrate a strong ownership ethos and accountability of IT infrastructure
- Excellent communication and inter-personal skills
- Effective negotiation skills
- Full UK driving licence
Company Benefits
- Training and Development opportunities
- Employee Assistance Programme and life insurance Scheme
- Discounted gym membership
- Contributory pension scheme
Additional Information:
This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it will evolve as it operates and the nature of duties, tasks, knowledge and skills required for this post may develop and change in time.
Viberoptix is an equal opportunities employer.